Refund Policy

Eligibility

We want you to be satisfied with your purchase. Refunds may be issued for eligible cases including damaged items, wrong items received, non-delivery, or approved returns under our Return Policy.

Quality standards

ADLTHUB stands behind listing accuracy and defect handling. Our quality coverage is defined by the standards below — not an open-ended manufacturer warranty on every SKU:

• Items that arrive damaged or defective: contact us within 7 days of delivery with photos; we offer replacement or refund after review.
• Wrong or missing items: report within 14 days of delivery for correction.
• Eligible unused returns: request within 30 days under the Return Policy.
• We do not offer open-ended manufacturer warranties for every SKU; quality coverage is as described in our Refund and Return Policies.

Damaged or defective items

Contact us within 7 days of delivery with photos of the damage or defect. After review, we may offer a replacement or full refund.

Wrong or missing items

If you receive the wrong product or your order is incomplete, contact us within 14 days of delivery. We will correct the issue with a replacement or refund.

Non-delivery

If tracking shows no progress or your package is confirmed lost, contact us and we will work with the carrier before issuing a refund or replacement.

Refund method and timing

Approved refunds are returned to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

Non-refundable cases

• Items damaged after delivery due to misuse.
• Products excluded from return due to hygiene or safety reasons once opened.
• Orders placed with incorrect shipping details provided by the customer.