Frequently Asked Questions
Answers to common questions about orders, shipping, returns, quality, and payments.
How long does shipping take?+
Orders are processed in 1–3 business days. Typical delivery after processing: United States 7–21 business days; Canada 10–25 business days; United Kingdom 10–28 business days; Australia 12–30 business days; Sri Lanka 10–28 business days; Other international destinations 14–35 business days. See our Shipping Policy for full details.
Do you ship internationally?+
Yes. We currently support checkout for the United States, Canada, the United Kingdom, Australia, and Sri Lanka, and can fulfill many other international destinations. Customs duties and import taxes may apply and are the customer's responsibility unless stated otherwise at checkout.
What does your quality guarantee cover?+
Items that arrive damaged or defective: contact us within 7 days of delivery with photos; we offer replacement or refund after review. Wrong or missing items: report within 14 days of delivery for correction. Eligible unused returns: request within 30 days under the Return Policy. We do not offer open-ended manufacturer warranties for every SKU; quality coverage is as described in our Refund and Return Policies. Full details are in our Refund Policy and Return Policy.
Are product reviews authentic?+
Product reviews on ADLTHUB come from our store review system. Reviews are moderated for spam and abuse. A “Verified purchase” label means the reviewer completed an order for that product. Homepage customer stories may be illustrative until enough live reviews are available — product pages show live reviews only.
Is my payment secure?+
Yes. Payments are processed by Stripe. We never store your full card details on our servers.
How do I track my order?+
You will receive a confirmation email after purchase. Tracking details are sent when your order ships, if available from the carrier.
What is your return policy?+
You may request a return within 30 days for eligible unused items. See our Return Policy and Refund Policy for full details.
How do I contact support?+
Email us at [email protected]. Support hours are Monday–Friday, 9:00–17:00 Eastern Time (ET). We aim to respond within 1–2 business days.
Still need help? Email [email protected]